Return Policy

Return Policy – Shein Store

At Shein Store, we strive to ensure customer satisfaction and provide a safe and reliable shopping experience. This policy outlines the terms and procedures for returning products.

1. Return Period

Customers have the right to request a return within 7 days from the date of receiving the product.

2. Return Conditions

  1. The product must be in its original condition and unused.
  2. The product should be returned in its original packaging whenever possible.
  3. The invoice or proof of purchase must be provided.

3. Non-Returnable Products

  1. Products that have been used or damaged due to misuse.
  2. Health, personal care products, and perfumes after being opened.
  3. Customized or made-to-order products, unless a manufacturing defect is found.

4. Shipping Costs

  1. The seller bears the return shipping costs if the return is due to a manufacturing defect or an error in the order.
  2. The customer bears the return shipping costs if the return is due to personal preference without any fault from the seller.

5. Return Process

  1. Return requests must be submitted through the website or mobile application.
  2. Shein Store acts as an intermediary to organize the return process between the customer and the seller.
  3. Customers will be notified of the request status within a period not exceeding 3 business days.

6. Disputes

In the event of a dispute, Shein Store management reserves the right to review the request and make the final decision.