Privacy Policy

Privacy Policy – Shein Shop & Shein Delivery

At Shein Shop, we are committed to protecting the privacy of our users, including customers, sellers, and delivery drivers. We collect and process data in accordance with the highest standards of security and transparency.

1. Data We Collect

We may collect the following types of data:

Personal Information (Customers, Sellers & Drivers)

  1. Full name
  2. Phone number
  3. Email address
  4. Profile photo (if provided)

Delivery Driver Information

  1. Real-time location data (including background location when delivery is active)
  2. Vehicle information (type, plate number if required)
  3. National ID or license details (if required for verification)
  4. Delivery status and activity logs

Seller Information

  1. Business name
  2. Store details
  3. Bank account information (for payouts)
  4. Tax or financial information when required

Order & Transaction Data

  1. Orders, payments, invoices, refunds
  2. Delivery details

Technical Information

  1. IP address
  2. Device model
  3. Operating system
  4. App usage logs

2. How We Use the Data

We use collected data for:

  1. Processing orders and payments
  2. Assigning and managing deliveries
  3. Tracking deliveries in real-time
  4. Managing seller accounts and payouts
  5. Improving user experience
  6. Fraud prevention and legal compliance
  7. Internal analytics and performance monitoring

3. Location Data Usage

Location data is collected from delivery drivers to:

  1. Enable real-time delivery tracking
  2. Calculate routes and estimated arrival times
  3. Verify completed deliveries

Location tracking may continue in the background while a delivery is active.

4. Data Sharing

We only share data when necessary with:

  1. Sellers (for order fulfillment)
  2. Customers (delivery status updates)
  3. Shipping and logistics partners
  4. Payment service providers
  5. Legal authorities when required by law

We do not sell or rent user data to third parties.

5. Data Protection

We implement:

  1. Secure servers and encryption technologies
  2. Access control to authorized personnel only
  3. Continuous monitoring for security risks

6. User, Seller & Driver Rights

Customers, sellers, and delivery drivers have the right to:

  1. Access and update personal data
  2. Request correction of inaccurate information
  3. Request permanent deletion of their account
  4. Opt out of marketing communications

7. Account & Data Deletion

Users, sellers, and drivers can request permanent deletion through the app settings or by contacting support.

Deletion requests are processed within 14 business days, except where retention is required by law.

8. Data Retention

Data is retained only while the account remains active or as required by applicable laws.

9. Changes to This Policy

We may update this Privacy Policy when necessary. Users will be notified of significant changes.

📌 Acceptance

By using Shein Shop or Shein Delivery, you agree to this Privacy Policy.