Refund Policy

Refund Policy – Shein Store

1. Refund Eligibility

Customers are entitled to request a refund in the following cases:

1. Receiving a damaged product or a product that does not match the description.
2. Failure to receive the order.
3. Cancellation of the order before it has been shipped.

2. Refund Request Period

Refund requests may be submitted within 7 days from the date of product receipt or the date of order cancellation.

3. Refund Method

1. Refunds will be issued to the original payment method or credited to the store wallet.
2. The refund process may take between 7 to 14 business days, depending on the payment method used.

4. Platform Role

Shein Store operates as an intermediary to organize the refund process and does not bear direct responsibility for the product.

Refunds are processed in accordance with the relevant seller’s policy and the store’s approved policies.